HomeCancellations / Refunds
For a refund or cancellation, the customer must contact Rserving® to obtain a return form. If the customer contacts Rserving® before the payment has been processed through the credit card processing company or through other payment methods, the customer may be eligible for a cancellation, as long as the customer has not completed the course or generated his/her certificate.
To be eligible for a refund, the customer must contact Rserving® for a return form within 30 days of the order. If a customer contacts Rserving® more than 30 days after the order, no refund will be issued. Any refund requests received via fax or email or postmarked more than 30 days after the order will be denied. Refunds will be credited within seven business days of receipt of the completed return form. No refund will be issued after the customer's certificate has been generated.
Shipping and handling fees are not refundable after an order has been shipped. [NOTE: Shipping and handling fees do not apply to online courses.] Canceling an order prior to shipment will result in a full refund as long as the customer has not completed the course or generated his/her certificate and meets all other requirements for a refund. To receive a full refund minus shipping and handling costs, all items must be returned in as-new condition within 30 days of the order. Items that are damaged or are not in resalable condition are not refundable. Returns with damaged or used items will be prorated. Refunds are credited within seven business days of receipt of the return. Customers must contact Rserving® prior to returning the items to obtain a return form. No refund will be issued after the customer's certificate has been generated.